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Email Whitelisting

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Have you ever been to an event or store and signed up for their email or newsletter just to never receive it and then find it in your junk folder a few months later? Yeah, me, too. It’s frustrating but there is a way to make sure you get them. It is called whitelisting.

Robe en maille flanelle What is Whitelisting? 

Mostly setting up a whitelist means setting up a list or registry allowing emails through to your inbox that your email service provider may have tagged as spam or unwanted. It’s basically a spam filter, which we all want, but sometimes they need a bit of a tweak. Depending on how strict or exclusive your whitelist is, you will need to change what is allowed through.

How To Whitelist.

These instructions are pretty much the same for all types of email, like Gmail, Yahoo, Outlook, or whatever your choice is.

If you find an email from Pebbles & Twigs in your spam folder, you want to mark it ‘Not Spam’. You can do this from the menu at the top under “Message”.  Then move the email to your inbox.

Add the address to your contacts and set up a contact card for Pebbles & Twigs. Depending on how your address book is set up, you can have the email recognized by different words. For instance, you could have a folder for ‘Consignment’ for ‘Furniture’ for ‘Sales’ and also add the store owner as well,  Andrea Damiano. 

Of course, every e-mail system is different. Below are instructions for some of the more popular ones. If yours isn’t here, please contact your ISP’s customer service folks for their instructions. (Forward the answer to us, and we might add it!) If you’re using some sort of spam filtering or blocking software yourself (in addition to what your ISP provides), we’ve also listed instructions on how to exempt your subscription from some of the more popular of those programs.



  1. In your inbox, locate an email from your welcome email).
  2.  Drag this email to the “primary” tab of your inbox.
  3. You’ll see that our emails will go to your primary folder in the future!

Yahoo! Mail

When opening an email message, a “+” symbol should display next to From: and the sender’s name. Select this and an “Add to contacts” pop-up should appear. Select “Save”:

Mac Mail

1. Select “Mail” and “Preferences” from the top menu.

2. In the “Preferences” window, click the “Rules” icon.
Click the “Add Rule” button.

3. In the “Rules” window, type a name for your rule in the “Description” field.

Use the following settings: “If any of the following conditions are met: From Contains.”
Type the sender’s email address in the text field beside “Contains.”

Select “Move Message” and “Inbox” from the drop-down menus.Click “Ok” to save the rule.

Outlook 2003 & Later

  • Right-click on the message in your inbox.
  • Select “Junk E-mail” from the menu.
  • Click “Add Sender to Safe Senders List.”
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